ORDERS

Supply of Orders

Goods ordered are supplied subject to availability and we may reduce the size of any order where goods are out of stock, in short supply or otherwise not available.

DELIVERY

Delivery Dates

We will attempt to deliver goods within 14 to 21 days of receipt of your order.

Postage & Handling

Postage of goods is via Australia Post (surface mail).

Postage and Handling is charged according to the supplier you have selected when you check out. Please also note that the shipping rates for many items we sell are weight and size based.

If two parcels are required to fulfill your order, you will be notified.

Overseas orders will be charged as per Australia Post international charges rates.

Other postage options are available on request such as Air Mail, Express Post, Registered Mail or Couriers. These will be charged at Australia Post rates.

We may vary these amounts from time to time and will notify you accordingly.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. These are marked.

Shortages

All claims for shortages must be received in writing by us no later than 7 working days from the invoice date and must specify the relevant invoice number and the details of the shortage. We are not liable for claims received later than 7 working days from the invoice date.

Damaged or Defective Goods

Family Planning NSW will replace, subject to availability, (freight free) damaged or defective goods which are returned to us. Goods damaged in transit will be replaced or credited only if we are notified of the damage within 7 working days of the invoice date. We will will issue a Credit Note for any goods which are to be replaced but which are not available.

We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.)

RETURNS

Goods may only be returned for a credit to us with a returns authorisation which will be issued by us, after receiving written notification within 7 working days of the invoice date from you. Return privileges are offered to facilitate the buying decision as part of a mutually beneficial trading relationship. We reserve the right to amend or revoke these return privileges. We will not authorise returns on firm sale articles such as videos, CDs, DVDs, contraceptive kits, pamphlets, and certain imported titles. We will confirm by request imported titles on firm sale.

Returns Authorisation

Only returns authorised by us will be accepted. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Packaging of Authorised Returns

You must return the goods well packaged in parcels or cartons which are clearly labelled and NOT by Return To Sender mail in original packaging. A copy of the Returns Authorisation form must be included in the package.

Unacceptable Returns

Goods will be returned to you at your cost if they are:

• Unauthorised returns;
• Not accompanied by the Return Authorisation form;
• A firm sale article (non returnable);
• Goods that are damaged due to incorrect returns packaging;
• Good that are not in resalable condition

Credit for Returns

All adjustments for returns will be by way of a credit note adjusting your account with us. Credit notes and credit balances cannot be redeemed in cash.