For sales and other transactions through this system

for Books & DVDs

for Education & Training courses

for Health Promotion resources

for Donations

 

For Books & DVDs

The seller is Healthrites
328-336 Liverpool Rd,
Ashfield, NSW, 2131
AUSTRALIA

Phone: 61 2 8752 4307
Fax: 61 2 9799 8835
Email: healthrites@fpnsw.org.au
ABN: 75 000 026 335

Orders will not be supplied without a telephone number and email address.

Standard Terms & Conditions

Healthrites is the distributor of the books and other products produced by Family Planning NSW and other publishers. The Terms & Conditions set out below are the Terms & Conditions on which Healthrites will supply goods to the Customer.

Terms & Conditions apply to the exclusion of any other terms or conditions which may be contained on the Customer's order or elsewhere. Only the Chief Executive Officer or Financial Director has the authority to vary these Terms & Conditions.

ORDERS

Supply of Orders

Goods ordered are supplied subject to availability.

Healthrites is not liable for any loss or damage resulting from a failure to supply; and
Healthrites reserves the right to reduce the size of any order where goods are out of stock, in short supply or otherwise not available.

PRICE

Recommended Retail Price (RRP)

Publishers will determine the RRP of each of their goods and may vary any RRP from time to time without notice.

GST

GST is charged to Customers within Australia only.

DELIVERY

Delivery Dates

Healthrites will attempt to deliver goods within 14 to 21 days of receipt of Customer orders but accept no liability for delays or failure to deliver due to delays by suppliers.

Postage & Handling

Postage of goods is via Australia Post (surface mail).

Postage and Handling is charged according to the supplier you have selected when you check out.

If two parcels are required to fulfill your order, you will be notified.

Overseas orders will be charged as per Australia Post international charges rates.

Other postage options are available on request such as Air Mail, Express Post, Registered Mail or Couriers. These will be charged at Australia Post rates.

Healthrites may vary these amounts from time to time and will notify the Customers accordingly.

Shortages

All claims for shortages must be received in writing by Healthrites no later than 7 working days from the invoice date and must specify the relevant invoice number and the details of the shortage. Healthrites is not held liable for claims received later than 7 working days from the invoice date.

Goods Refused

If a Customer refuses delivery of goods ordered by the Customer, Healthrites is entitled to payment by the Customer of an amount determined by Healthrites to recover Healthrites administration and other costs and loss of profits.

Damaged or Defective Goods

Family Planning NSW will replace, subject to availability, (freight free) damaged or defective goods which are returned to Healthrites. Goods damaged in transit will be replaced or credited only if Healthrites is notified of the damage within 7 working days of the invoice date. Healthrites will issue a Credit Note for any goods which are to be replaced but which are not available.

Invoices

Price

All goods are invoiced at the RRP less any discount agreed between the Customer and Healthrites.

Currency

Prices are expressed in Australian currency by default and you will be billed in Australian dollars. If you are purchasing from outside Australia, your credit card will be charged in Australian dollars but will be converted to your local currency. Your credit card company may charge you an additional fee for this.

Discount

Healthrites will determine discounts (if any) for individual customers and may vary these discounts at any time. Healthrites will notify the Customer of the discounts and any changes to them.

Order of Items

Healthrites invoices goods by ISBN number then title. Specification of the ISBN number and the title is to be made clear on all orders from Customers. Healthrites will not be responsible for an incorrectly supplied book if ISBN number and title are not supplied on order forms.

CREDIT

Credit Limit

Healthrites will determine a credit limit for each customer. Healthrites may terminate a Customer's credit at any time including where the Customer's credit limit has been exceeded. Healthrites is not liable for any loss or damage suffered by the Customer as a result of a change in, or termination of, the Customer's credit limit.

Payment

The Customer must pay in full for goods supplied by Healthrites on credit within 30 days of receipt of invoice, or as per previously agreed.

Healthrites has the right to charge a monthly interest fee of 2.5% calculated monthly on all amounts overdue from due date to date of payment both dates inclusive.

Payment Method

Payment to be made by credit card (VISA or Mastercard), cheque, money order, bank cheque or Electronic Funds Transfer (EFT). EFT details are
Account Name: Family Planning NSW Bookshop
Account Number: 1017 8154
BSB Number: 062 105
Branch: Ashfield
Bank: Commonwealth Bank

Healthrites must receive by fax (02) 9799 8835 notification of EFT payment within 2 working day of the money being banked.

Stop Supply

If payment is not received by the due date, the Customer will be placed on stop supply without notice until payment is received in full including any applicable interest. On the second or subsequent occasion a Customer is placed on stop supply, Healthrites may without further notice refuse to supply the Customer on credit.

Unauthorised Deduction of Returns Claims

The Customer must not deduct returns claims that are not subject to an issued credit note. Any such deductions will be considered a breach of these terms.

Disputed Amounts

The Customer will advise Healthrites of any disputed invoices or accounts in writing within 7 working days of the invoice date supplied with the goods. If there is an amount in dispute the Customer must pay the undisputed amount as it is due.
Collection Costs

The Customer must pay in full any costs incurred by Healthrites to collect outstanding amounts, including without limitations the fees and any agents or solicitors appointed by Healthrites for this purpose.
Immediate Payment

Despite any other terms or conditions the Customer must pay all outstanding amounts in either of the following events:-
Individuals purchasing goods are not credit customers and have to supply either credit card details or cheque with orders.
Customers breaching any terms and conditions of this agreement.
Title and Risk

Title to the Goods

All goods delivered to the Customer remain the property of Healthrites until paid for in full and the money processed and settled to the account of Healthrites.

Risk

Goods are at the Customer's risk from the time of:

• The passing of goods to  the Customer, or
• The physical delivery of the goods to the Customer or such person or premises as the Customer directs, whichever comes first.

RETURNS

Goods may only be returned for a credit to Healthrites with a returns authorisation which will be issued by Healthrites, after receiving written notification within 7 working days of the invoice date from the Customer. Return privileges are offered to facilitate the buying decision as part of a mutually beneficial trading relationship. Healthrites reserves the right to amend or revoke these return privileges. Healthrites will not authorise returns on firm sale articles such as videos, CDs, DVDs, contraceptive kits, pamphlets, and certain imported titles. Healthrites will confirm by request imported titles on firm sale.

Returns Authorisation

Only returns authorised by Healthrites will be accepted.

Packaging of Authorised Returns

The Customer must return the goods well packaged in parcels or cartons which are clearly labelled and NOT by Return To Sender mail in original packaging. A copy of the Returns Authorisation form must be included in the package.

Unacceptable Returns

Goods will be returned to the Customer at the Customers cost if they are:

• Unauthorised returns;
• Not accompanied by the Return Authorisation form;
• A firm sale article (non returnable);
• Goods that are damaged due to incorrect returns packaging;
• Good that are not in resalable condition

Credit for Returns

All adjustments for returns will be by way of credit note adjusting the Customer's account with Healthrites. Credit notes and credit balances cannot be redeemed in cash.

Copyright

The Customer acknowledges that some goods supplied under these Terms and Conditions of Sale are subject to copyright protection under the laws of Australia.

For Education & Training courses

Fees and Cancellation policy

Please note that Family Planning NSW reserves the right to alter course fees without prior notice.

A 50% fee will be incurred if less than two weeks notice is given for withdrawal from a course. A refund of the course fee, less a cancellation fee, will apply if more than two weeks notice is given.

If it is necessary for Family Planning NSW to cancel a course, participants will be notified two weeks before the commencement of the course.

For any further enquiries, please email our education team here.

For Health Promotion resources

Health Promotion resources are only available to registered organisations in NSW Australia. Orders will not be supplied without an organisation name, address, telephone number and email address. For any further enquiries, please email our Health Promotion team here. 

Cost

Health Promotion Unit resources are normally available free of charge. However a nominal postage charge is applied to each order.

Quantity Limits

Most health promotion resources have quantity limits to ensure an equitable distribution among recipient organisations. The limits for each item are stated on the page description for that resource.

Restrictions

Health promotion resources are only available to registered organisations in NSW Australia. This is often a function of our funder's requirements. We regret that quantity orders outside this area can not be sent. However, if you live outside NSW, Australia and wish to receive a sample for professional evaluation, please contact the Health Promotion team here.

Fulfilment time frames

Please allow up to 3 weeks to receive your order.

 

For Donations

For any further enquiries, please email our Donors team here.

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